Customer storyBuilding agents for critical work and the ability to build more.
Melbye supplies products and technical expertise for critical infrastructure across the Nordics. Its product, logistics and procurement teams are turning what they know into agents: some built by Melbye's own people, some started from ours and adapted together.
The goal is bigger than automating individual tasks: every problem solved should make the next one easier to take on.
Melbye supplies products and technical expertise for critical infrastructure across the Nordics.
Across the company, teams are turning problems they know firsthand into agents and applications for critical work. Some build on Riff's platform themselves, others adapt Riff's ready-made agents with our engineers. Each project gives Melbye's people more experience to draw on when they build the next.
Four teams, four problems they knew intimately
Nobody handed them a backlog. Each team brought forward something it had lived with for years.
- 01
Product configuration
Product specialists turned their knowledge of complex product combinations into configurator agents that customers use directly.
Increased sales. Sold out a product line.
- 02
Product management
Product managers built their own tool for margins, volumes and product performance, shaped around the decisions they actually make.
63% fewer SKUs in a category.
- 03
Logistics
The logistics team built agents that calculate freight cost and trailer loading, leaving the people to handle the exceptions.
4 hours per manager per week.
- 04
Procurement
Melbye is putting Riff's procurement solution to work: agents follow up suppliers, read confirmations and keep the orders current.
10 hours per buyer per week. Price reviews from hours to minutes.
Nobody at Melbye became a software developer
They bring the knowledge of how the company actually works. Riff brings the platform, the tools and the engineering alongside them.
With each project the teams get better at the part that matters: defining the work, naming the exceptions, and deciding where a person stays in control.
That is the thing with Riff: once you start, you can't stop.
Capability, not dependency
What is growing at Melbye is not only a collection of agents. It is the ability to see a problem and do something about it.
Riff stays the shared platform and the engineering partner, and more of the building, adapting and improving moves into Melbye's own hands.
Agents across the business, shaped by the people who know the work.