Aftermarket
The right part quoted and shipped first time, jobs scheduled and invoiced, claims settled in days. Your team grows the installed base instead of chasing it.
Three solutions, matching how your aftermarket is organised. Buy one or all three; they share one view of your installed base.
01 Spare Parts
From identifying parts by hand to shipping the right one first time
Quotes in an hour, dates that hold, parts revenue that grows with the installed base.
Part identification
Agents identify the part from a serial number, photo or description against the bill of materials, check stock and alternatives, and quote at the customer's agreed price.
- <1 hourfrom request to quote
Orders and dates
The quote converted to an order in the ERP, the delivery date set from stock, replenishment and supplier lead time. The customer confirmed before they ask.
- 100%dates set from stock and lead time
- −60%wrong-part shipments
Parts due
Machines with parts due surfaced from the installed base, so the desk sells the next kit before the machine stops.
- +15%parts revenue from the installed base
02 Service
From juggling technicians to running the contracts
More jobs per technician, contract visits on time, every hour invoiced.
Intake and scheduling
Agents take the request, check the machine's history and contract, propose the slot and the technician, and order the parts. The coordinator confirms.
- +20%jobs per technician
Contracts
Obligations falling due surfaced weeks ahead and booked into the plan, so contract work happens on schedule rather than when the customer calls.
- 100%contract visits on schedule
Closing and invoicing
The service order closed from the technician's report, hours and parts booked, ready to invoice. Nothing lost between the van and the ERP.
- Every hourand every part invoiced
- −30%return visits for missing parts
03 Warranty
From assembling evidence to settling claims
Claims settled in days, consistent decisions, supplier recovery that happens.
Case intake
Agents register the case, collect failure details and evidence, and check serial, purchase date and terms. Nothing chased over weeks of email.
- Daysto settle a claim, not weeks
Decisions
Approve, reject or goodwill proposed per your rules, every claim against the same terms. Your team decides the hard ones.
- 100%claims assessed against the same terms
Recovery and patterns
The replacement or the service job triggered, the recovery claim raised on the component supplier, and failure patterns visible by component and product line.
- +25%recovered from component suppliers
Every solution comes with
Workspace Assistant
Ask what parts are due on a customer's fleet, which contracts are behind, or which components fail most. Answers grounded in your systems, from the workspace or from Claude and Copilot.
Build your own
A parts-revenue view per customer, a technician mobile app, a failure-rate view for quality, a claim form for dealers. Your team builds on the same data without waiting for IT.
Integrations
Your ERP and PLM for bills of materials and the installed base, field service tools, calendar and Teams, customer and dealer portals, quality systems, logistics.
Why Riff
Agents earn their autonomy
Zero trust to start: the agent proposes, your team approves. Its room to act widens as it proves itself, and can be narrowed again at any time.
Your ERP stays the system of record
Riff sits on top of D365, SAP or legacy on-prem. No migration. The installed base, contracts and service history get corrected in the ERP as agents work, so the data planning and finance rely on gets better every week.
People and agents share one view
Agents identify, schedule and chase, your team looks after customers and their machines, and both see the same state of every machine.
IT will say yes
SSO, role-based access for people and agents alike, a full audit trail of every action an agent takes, SOC 2 and GDPR, cloud or on-prem.
How we get you live
- 01
Pick one workflow
Usually parts requests over email or one product line's warranty claims, with parts turnaround, first-time-right and settlement time agreed up front.
- 02
Live in weeks
Agents connected to your ERP and mailboxes, running in propose-and-approve mode, measured against those numbers.
- 03
Your team takes over
We stay as the backstop while your people learn to run and extend the agents. Within months, your team owns them.