Two colleagues checking an order on screen in an office
Solutions · Order handling

Order handling

Orders in the ERP minutes after they arrive, customers told before they ask. Your order desk spends its day growing the accounts it serves.

One solution for the order desk, from the email or PDF to the confirmed delivery. It shares one view of customers and orders with everything else on Riff.

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01 Order Handling

From keying in orders to looking after customers

Orders in the ERP in minutes. Customers told before they ask.

  • Order intake

    Agents read the order from PDF, EDI or portal, match customer, items and prices, check agreements and credit, and create the sales order in the ERP. Confirmation back to the customer without anyone typing.

    • Minutesfrom email to sales order in the ERP
    • −80%manual order entry

  • Changes and dates

    Change requests handled, delivery dates re-checked against stock and production, and the customer told before they have to ask. Errors caught before they reach the warehouse.

    • −50%order errors reaching the warehouse

  • Customer questions

    Where is my order, when will it ship, send me the invoice: answered from the ERP and the carrier systems, in the customer's language. Judgment calls handed to a rep.

    • 2×orders per handler

Every solution comes with

  • Workspace Assistant

    Ask which orders are stuck and why, or what came in from a customer this week. Answers grounded in your systems, from the workspace or from Claude and Copilot.

  • Build your own

    An on-time-delivery view for management, a key-account order board, an agent for one customer's odd order format. Your team builds on the same data without waiting for IT.

  • Integrations

    D365, SAP and legacy on-prem ERPs. Email and Outlook. EDI, customer portals, webshops, CRM, logistics and carrier systems.

Why Riff

  • Agents earn their autonomy

    Zero trust to start: the agent proposes, your handler approves. Its room to act widens as it proves itself, and can be narrowed again at any time.

  • Your ERP stays the system of record

    Riff sits on top of D365, SAP or legacy on-prem. No migration. Customer data, prices and delivery dates get corrected in the ERP as agents work, so the data planning and finance rely on gets better every week.

  • People and agents share one view

    Agents key and chase, your team looks after customers, and both see the same state of every order.

  • IT will say yes

    SSO, role-based access for people and agents alike, a full audit trail of every action an agent takes, SOC 2 and GDPR, cloud or on-prem.

How we get you live

  1. 01

    Pick one workflow

    Usually order intake from email and PDF, with the numbers you want to move agreed up front: order lead time, error rate, on-time delivery.

  2. 02

    Live in weeks

    Agents connected to your ERP and mailboxes, running in propose-and-approve mode, measured against those numbers.

  3. 03

    Your team takes over

    We stay as the backstop while your people learn to run and extend the agents. Within months, your team owns them.

Start with order intake. See it live in weeks.

Book a demo