Logistics
Every shipment booked, tracked and confirmed by agents, freight cost right in the ERP. Coordinators spend their day on carriers, lanes and cost, not in portals.
One solution for every movement in and out. Inbound or outbound, procurement's or logistics', the same agent and one view of every shipment.
Inbound and outbound
In some companies inbound freight belongs to procurement and logistics starts at the dock. In others one function owns every movement in and out.
Riff works either way. The same agent runs inbound and outbound; you decide which side it runs and who approves.
| Aspect | Inbound | Outbound |
|---|---|---|
| Owned by | Procurement or logistics | Logistics or the order desk |
| The agent | Shipment Agent, beside the PO Agent | Shipment Agent, beside the Sales Order Agent |
| Does | Book or confirm supplier transport, track ETA, receive goods, check freight invoice | Pick carrier, book, produce documents, track, notify customer, confirm dispatch, check freight invoice |
| Pairs with | Direct Procurement | Order Handling |
01 Logistics
From carrier portals to running the lanes
Every shipment booked, tracked and confirmed. Freight cost right in the ERP.
Booking and documents
Agents pick the carrier per your rules and rates, book, and produce labels and documents. Dispatch or receipt confirmed in the ERP as it happens.
- −70%time per shipment
Tracking and deviations
Every shipment tracked; delays and re-bookings handled, the site or the customer told before they notice. What needs a decision ranked by risk in one Logistics Workspace.
- +5 ptson-time delivery
Freight invoices
Each freight invoice matched to the quote and the shipment. Deviations flagged before payment, so freight spend is a number you can see.
- 100%freight invoices matched to the quote
- 3–8%freight spend recovered or avoided
Every solution comes with
Workspace Assistant
Ask what is late into a site this week, which carrier is slipping, or what you paid per pallet on a lane last quarter. Answers grounded in your systems, from the workspace or from Claude and Copilot.
Build your own
A freight-cost view for management, a dock schedule app, an agent for one carrier's odd booking process. Your team builds on the same data without waiting for IT.
Integrations
Your ERP and WMS, carrier APIs and portals, TMS if you run one, customs and document systems, email.
Why Riff
Agents earn their autonomy
Zero trust to start: the agent proposes, your coordinator approves. Its room to act widens as it proves itself, and can be narrowed again at any time.
Your ERP stays the system of record
Riff sits on top of D365, SAP or legacy on-prem. No migration. Dates, quantities and freight costs get corrected in the ERP as agents work, so the data planning and finance rely on gets better every week.
People and agents share one view
Agents book and chase, your team works carriers and lanes, and both see the same state of every shipment.
IT will say yes
SSO, role-based access for people and agents alike, a full audit trail of every action an agent takes, SOC 2 and GDPR, cloud or on-prem.
How we get you live
- 01
Pick one workflow
Usually outbound booking and tracking for one site or one carrier, with on-time delivery, time per shipment and freight cost variance agreed up front.
- 02
Live in weeks
Agents connected to your ERP and mailboxes, running in propose-and-approve mode, measured against those numbers.
- 03
Your team takes over
We stay as the backstop while your people learn to run and extend the agents. Within months, your team owns them.