Order Handling
Order Handling
For the order desk that turns emails and PDFs into deliveries
Order entry and follow-up off the desk, errors caught before the warehouse, customers informed without anyone chasing.
Ready-made solutions for the work between your systems
Eleven solutions across five functions. Each puts agents to work on a function's transactional load, on the ERP you already have, with your team keeping the judgment. Buy one, or several; they share one view of your orders, suppliers, material and people.
ProcurementDirect Procurement
For the buyers and planners who keep production supplied
PO handling off the buyer's desk, problems surfaced before they become shortages, ERP data that planning can trust.
ProcurementStrategic Procurement
For the category managers who own suppliers and cost
Live insight across categories and suppliers; agents do the legwork of RFQs, supplier data and negotiation prep.
ProcurementIndirect Procurement
For everything the rest of the organisation needs to buy
Compliant buying as the easy path, tail spend under management.
LogisticsLogistics
For the coordinators who move goods in and out
Booking, tracking and carrier chasing off the desk, deviations caught before they hit the site or the customer, freight cost right in the ERP.
Production and PlanningProduction Planning
For the planners who turn intake and orders into a plan
Rebuilding the plan off the planner's desk, the yield, grade and campaign logic the ERP can't do, the result back in the ERP.
- Production and Planning
Scheduling
For the supervisors who staff every shift
The shift plan off the supervisor's desk, competences, certificates and working-time rules respected, the schedule in the ERP and out to the floor.
- Production and Planning
Shop Floor
For the operators and the line leaders who report what happened
Reporting off the operators, consumption, output and time in the ERP the same shift, master data corrected as it drifts.
AftermarketSpare Parts
For the parts desk that keeps customers' equipment running
Part identification and order entry off the desk, quotes from live price and stock, the right part shipped first time.
- Aftermarket
Service
For the coordinators who plan and follow up service jobs
Intake, scheduling and job follow-up off the desk; service orders and contracts current in the ERP.
- Aftermarket
Warranty
For the team that assesses and settles warranty claims
Case handling off the desk, every claim assessed against the same terms, supplier recovery that happens.
What every solution shares
Agents earn their autonomy
Every agent starts at zero trust: it proposes, your team approves. Its room to act widens at your pace, reversible at any time.
Your ERP stays the system of record
Riff sits on top of D365, SAP or legacy on-prem, with no migration. The data gets corrected as agents work.
Live in weeks
We start with one workflow and measure it on the numbers you care about. The data foundation is built alongside, not before.