Let agents handle the confirmations, follow-ups, invoice matching, RFQs, renewals, and replenishment in the background. Spend time on calls that actually move the business.
Customers know order status before they ask. Claims resolve in one place. Your desk works from one screen. Loyalty becomes the default.
Free working capital. Tighten inventory. Forecast in real time. Decide at the speed of demand. Your analyst stops chasing numbers and starts shaping strategy.
Invoices match themselves, exceptions surface early, and the end-of-month scramble quiets down. Agents reconcile payments, chase missing documents, and flag margin drift the moment it shows up.
Across the stack
Agents have their own inbox. Suppliers and customers email them. They reply. When they need you, they ping in Slack, Teams, or wherever else you prefer.
Intuition
When agents ping you about a case, reply the way you’d reply to anyone on your team. “Give them another 48 hours.” They remember, and the next case works your way.
Institutional memory
Every interaction feeds business context. Supplier history, pricing, exceptions. When someone leaves, what they knew stays.
This is a complete 180-degree shift from everything I have seen before. You are part of a wave that will leave a significant footprint on enterprises over the next decade.
Riff is an AI agent platform for manufacturers. We ship pre-built agent teams for procurement and the processes around it, and your team can build their own. All of it runs on top of Infor LN, M3, SAP, Oracle, Dynamics 365, and Business Central.
Infor LN and M3 are where most of our customers run, so they get first-class treatment. SAP (S/4HANA and ECC), Oracle, Microsoft Dynamics 365 F&O, and Microsoft Business Central are also fully supported. CRM, PLM, and document systems connect through REST, OData, and database connectors.
Riff agents talk to ERPs through sanctioned APIs, not screen-scraping. Every step is typed, permissioned, retryable, and audit-logged. Deterministic tools do the low-judgment work; the AI only handles the ambiguous calls. An agent that gets 95% right and invents answers for the other 5% is worse than a human, and that is the bar we hold ourselves to.
Both. Start with the pre-built procurement suite (Supplier Communications, Invoice Matching, RFQ, Replenishment) for work that has been solved already. Use the Builder when your team has a process the suite doesn't cover yet. Custom work tends to graduate back into the pre-built suite over time.
Both. Heads of Procurement and operations leads compose agents in a visual canvas, inside the guardrails IT has already set. Developers extend things in TypeScript with custom tools and private APIs when needed. The point is that domain experts own the system and keep evolving it.
Riff runs as managed SaaS in EU regions, or as a dedicated single-tenant deployment. On-prem ERPs connect through the Riff gateway. Agents ship behind your SSO, with staged environments and one-click rollback. Most teams have their first agent live within a few weeks. Glamox went from kickoff to production in eleven days.
See Riff running on Infor LN, M3, SAP, Oracle, Dynamics 365, or Business Central, with your governance model intact and your team ready to extend it.